Shift Leader

2 years

Shift Leader

33/38 Hours/Week
$11.50 per hour plus Tip

Shift Leader Bonus

Were looking for a kind, capable, and highly organized Shift Leader for our Dinner Shifts and Saturday Brunch. Reporting directly to the owners, youll help bring our warm, deeply personal style of hospitality to our neighbors in Brooklyn. If you love Italian culture, know what great service feels like, and enjoy working with people, wed love to hear from you.

WHAT WE OFFER :

• Hourly wage: $11.50 per hour plus tips
• Shift Leader Bonus : receives an additional 10% of the tip pool (scalable from tip pooling)
• Consistent schedule with two days off in a row
• Matched retirement plan to help you plan for the future
• Paid sick leave (40 hours/year)
• Ongoing training and development
• Small business owners that value work-life balance, support, and integrity

WHAT YOULL DO:

The Shift Leader oversees day-to-day operations, ensuring the restaurant runs smoothly from open to close. Youll be the link between the kitchen and the dining room, the guests and the team leading with calm, clarity, and care.

1. Daily Operations

• Pre-Opening Checks: Arrive before the restaurant opens to inspect and ensure the dining areas are clean, well-maintained, and properly set up. Verify that fans and AC are set to the correct temperature, and that the entire space is comfortable for guests.
• Facility and Equipment Checks: Inspect all indoor spaces, including refrigerators, kitchen equipment, coffee machine, dishwasher, toilets, and basement. Report any issues to the owners promptly.
• Kitchen Preparedness: Ensure the kitchen staff is fully prepared for service and all necessary prep work is completed. Monitor food waste and enforce DOH compliance.
• Beverage and Stock Management: Check that all drinks, including wines, are well-stocked and properly refrigerated. Receive and supervise supplier deliveries.
• POS Check: Verify that the point of sale system is functioning correctly.

• Oversee all front-of-house and back-of-house staff before, during, and after service.
• Foster a positive work culture with strong communication, accountability, and team morale.
• Resolve personnel issues professionally and in alignment with labor laws.

• Ensure consistent, high-quality service and hospitality at every guest touchpoint.
• Handle guest complaints and feedback with professionalism and kindness.
• Maintain ambiance, cleanliness, and safety standards throughout the restaurant.

• Coffee: Confidently operate and maintain the espresso machine and prepare high-quality coffee drinks to standard during service as needed.
• Drinks: Make simple cocktails and confidently pour and serve wine during service as needed.
• Serving/Table Resetting: Be ready to run plates and reset tables as needed.

• Menu and Wine Knowledge: Develop an extensive knowledge of the restaurant's menu items and wine list to provide recommendations and answer customer inquiries.
• Floras Philosophy: Become well-versed in the philosophy of the Flora brand, ensuring its reflected in all aspects of service.

WHO YOU ARE:

• Youve worked in restaurants in a leadership role
• Youre calm under pressure and highly organized
• You care about people: your team and guests alike
• You have excellent communication and interpersonal skills
• You understand what makes a restaurant feel like a great experience and how to maintain that atmosphere
• Youre not above any task (serving, clearing, bartending) and know that details matter
• You have appreciation and in-depth knowledge of Italian food, drinks, and culture
• Youre familiar with POS systems and restaurant tools (we use Resy)
• You hold a valid NYC Food Handler Certificate

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Compensation: Hourly ($11.50) plus tips

Benefits & Perks: Paid Time Off, 401k

Leadership

Operational Management

Attention to Detail

Problem Solving

Customer Service

Team Building

Conflict Resolution

Time Management

Adaptability

Cultural Awareness

Training and Development

Quality Control

Inventory Management

Hospitality standards

Read more